FAQ

Frequently Asked Questions (FAQ)

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days within the United Kingdom and 7–15 business days internationally, depending on location.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

What size should I choose?

Our footwear follows standard UK sizing. We recommend selecting your usual size. If you are between sizes, choosing the larger size may provide a more comfortable fit.

Can I change or cancel my order?

Orders can be modified or cancelled within 12 hours after purchase. After this period, processing may already have begun.

Do you accept returns?

Yes. Returns can be requested within 30 days of receiving your order, provided the item remains unused and in its original condition.

What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 7 days of delivery. Our support team will assist you with a replacement or solution.

Which payment methods do you accept?

We accept major credit and debit cards as well as secure online payment methods available at checkout.

Who can I contact for support?

For any questions or assistance, please contact our customer support team:

support@blackfordlondonuk.com